An exclusive, behind-the-scenes tour of this billion dollar online retailer — ranked 23rd “Best Company to Work For” by Fortune Magazine!
“Your culture is your brand. You can’t deliver great service from unhappy employees.”
— TONY HSIEH, CEO/FOUNDER OF ZAPPOS
The Zappos Tour is one of the most popular and top-rated events at The Financial Brand Forum.
The Zappos Tour Experience is a 90-minute guided journey through the story of Zappos.com and their unique culture. Attendees learn about the company’s team building and internal branding strategies while touring a campus complete with a ball pit, interactive history wall, and virtual reality customer service experience center.
This rare peek into the Zappos family culture shows what it takes to build, manage and consistently execute a world-class brand. Attendees will discover the “secret sauce” of culture-building from one of the best brands around.
What attendees learn:
- How to apply Zappos’ passion and energy to your financial institution’s culture.
- How to develop core values that inspire and empower employees to deliver an unparalleled level of service.
- How to properly cultivate your staff to be the critical piece in creating a “wow” brand.