Take an exclusive, behind-the-scenes tour of this billion dollar online retailer, ranked 23rd “Best Company to Work For” by Fortune Magazine!
“Your culture is your brand. You can’t deliver great service from unhappy employees.”
— TONY HSIEH, CEO/FOUNDER OF ZAPPOS
The Zappos Tour is one of the most popular and top-rated events at The Financial Brand Forum.
The Zappos Tour Experience is a 90-minute guided journey through the story of Zappos.com and their unique culture. Learn about the company’s team building and internal branding strategies while touring a campus complete with a ball pit, interactive history wall, and virtual reality customer service experience center.
This rare peek into the Zappos family culture shows you what it takes to build, manage and consistently execute a world-class brand. This is your chance to learn the “secret sauce” of culture-building from one of the best brands around.
What you’ll learn:
- How to apply Zappos’ passion and energy to your financial institution’s culture.
- How to develop core values that inspire and empower employees to deliver an unparalleled level of service.
- How to properly cultivate your staff to be the critical piece in creating a “wow” brand.